Frequently Asked Questions
about casino sites

You must be at least 21 years old to register on casino sites. This is a strict, non-negotiable requirement. Age is confirmed during the KYC verification process. Any account found to belong to a player under 21 will be suspended immediately.

No. Each player is permitted one registered account only. Duplicate accounts are detected during KYC and are subject to suspension. If you have lost access to your existing account, contact our support team at [email protected] rather than creating a new one.

KYC requires:

• A valid government-issued photo ID — passport, driver's licence, or Philippine national ID
• Proof of address such as a recent bank statement or utility bill
• A selfie holding your ID may also be requested

All documents are processed securely and stored according to our Privacy Policy. KYC must be completed before withdrawals are available on your account.

Contact our support team at [email protected] with your registered username or mobile number. Support staff will guide you through the identity verification steps needed to recover access. Never share your password or OTP with anyone, including support staff — they will never ask for it.

Accounts are temporarily locked after multiple consecutive failed login attempts as a security measure. Wait a few minutes and try again. If the issue persists, email [email protected] with your registered username. Do not attempt to create a new account while your existing one is locked.

Casino sites operates exclusively in Philippine Peso (PHP / ₱). There are no foreign currency conversions on your deposits, withdrawals, or displayed balance. All amounts shown in your account are in PHP.

Casino sites accepts local Philippine payment methods including bank transfers and e-wallets. GCash and Maya are among the e-wallet options available to PH players for adding funds. Credit cards and cryptocurrency are not accepted as deposit methods. All payment details and available options are shown within your account at the time of transaction.

Withdrawal processing times vary depending on your chosen payment method and the time your request is submitted. Before your first withdrawal, KYC verification must be completed. Once verified, withdrawal requests are processed according to standard timelines for the payment method used. For status updates on a specific withdrawal, contact support at [email protected].

Generally, withdrawals are processed back to the same payment method used for the deposit. This is a standard security measure to prevent fraud and ensure funds return to their rightful owner. Your payment method must be registered in your own name to avoid processing delays.

Yes. Any real-money PHP balance remaining in your account when a self-exclusion begins is still yours. Contact [email protected] to initiate a withdrawal. Standard KYC verification applies before the funds are released.

Casino sites covers a wide range of sports with a focus on what matters most to Philippine players — Basketball (PBA and NBA), Volleyball, Boxing, Esports, and Football are all available, along with major international competitions. Both live betting and pre-match markets are offered. Visit the Betting page for the current lineup.

Casino sites offers live casino tables — Baccarat, Blackjack, Roulette, and more — streamed with real dealers. Slots, fish shooting games, eBingo, and online poker are also available. Browse the Live Casino, Fish Games, and Bet sections to see what's on offer.

No. Casino sites does not guarantee any financial return from gaming or sports betting. All outcomes involve chance. Players should treat gaming purely as entertainment with a fixed PHP budget — not as a source of income or a way to recover losses. Please read our Responsible Gaming page for guidance on staying in control.

Casino sites offers promotions for registered and active players. Offers are updated periodically and are visible from your account dashboard after logging in. Visit the Promotions page for a general overview. Specific bonus terms, amounts, and conditions are detailed within each individual offer.

Yes. The casino sites app is available for download and provides a dedicated mobile experience for iOS and Android devices. It includes biometric login support, real-time notifications, and full access to all games and betting markets in PHP. Visit the App page or Download page to get started.

Yes. Casino sites is fully accessible through any modern mobile browser on Android and iOS. You do not need to download anything to start playing. The dedicated app simply offers a more optimised experience with faster load times and biometric login capability.

Yes. All data transmitted between your device and casino sites is protected by SSL encryption. Passwords are stored as secure hashes and are never visible in plain text. KYC documents are processed securely and used only for identity verification purposes. Full details are in our Privacy Policy.

First, confirm that your phone has a signal and that the number you are using matches your registered +63 mobile number exactly. OTPs can take up to 60 seconds to arrive — wait before requesting a resend. If the problem continues, email [email protected] with your registered username and describe the issue clearly.

Deposit limits can be set from within your account settings. You can choose a daily, weekly, or monthly PHP cap on how much you deposit. Limits take effect immediately. Requests to increase a limit are subject to a cooling-off period. For more information, visit the Responsible Gaming page.

Contact our support team at [email protected] with your registered name and mobile number and request either a temporary or permanent self-exclusion. All requests are treated with full confidentiality. During any exclusion period, promotional communications will be suspended and gaming access will be restricted.

Common signs include: spending more than planned, chasing losses with bigger deposits, borrowing money to fund gaming, gaming to escape stress, and gaming affecting work or personal relationships. If any of these sound familiar, take a break and consider reaching out to someone you trust or requesting a self-exclusion. Full guidance is on our Responsible Gaming page.

Casino sites strictly enforces the 21+ age requirement and does not market to individuals under 21. Age verification is mandatory for all accounts. Parents and guardians are encouraged to use parental controls on shared devices. If you suspect a minor has accessed a casino sites account, contact [email protected] immediately.